摘要

Unified communications (UC) promises a transformation of the business landscape by facilitating closer collaboration among employees, suppliers, and customers. But the revolution also creates seismic industry shifts, as titans like Microsoft, IBM, and Cisco, position themselves for larger shares of the growing unified communications pie.

This report contains an analysis of the current state of UC from both industry and end user perspectives. Vendor strategies and survey results of business decision makers’ current and planned adoption of UC applications are presented. Also included is an updated analysis of market shares of the US and worldwide unified messaging (UM) and traditional voice messaging markets, along with forecasts for each by geographic region through 2012. Forecasts for unified communications products and services across the same time period are also included in the report.

The report demonstrates that UM, a key component of UC, is leading the way with the demise of traditional voice mail on the horizon. Further, the integration of conferencing into the UC framework clearly represents a near term opportunity bring real-time functions into the UC framework and encourage users to change long ingrained communications habits.

目录及图表

Executive Summary
Who is Defining Unified Communications?
Unified Communications Supplier Strategies
Messaging Market Share Analysis
Nortel’s Losses Are Cisco’s Gain in the Unified Messaging Market
Traditional Voice Mail Approaching End of Life
Messaging and Unified Communications Market Forecasts
Traditional Voice Mail Forecast
Unified Messaging Forecast
Unified Communications Forecast
Methodology
Glossary
List of Tables
Table 1. Supplier Statements Regarding Unified Communications
Table 2. Currently Used/Planned Next 12 Months Feature Breakdown, by Business Size
Table 3. Current and Planned Use of Web Access to Both Email and Voice Mail
Table 4. Current and Planned Use of Email Fax
Table 5. Current and Planned Use of File Sharing and Collaboration
Table 6. Current and Planned Use of Remote Access to Call Forwarding
Table 7. Current and Planned Use of Web Conferencing
Table 8. Current and Planned Use of Audio Conferencing
Table 9. Current and Planned Use of Desktop Video Conferencing
Table 10. Current and Planned Use of Click to Call From Email
Table 11. Current and Planned Use of PC-Based Softphone
Table 12. Current and Planned Use of Instant Messaging Integrated With Conferencing
Table 13. Current and Planned Use of Text to Voice Conversion of Email Into Voice Mail
Table 14. Current and Planned Use of a Dashboard to Manage Communications
Table 15. Current and Planned Use of Room-Based Video Conferencing
Table 16. Current and Planned Use of Presence Management
Table 17. Current and Planned Use of Access to PBX Features From a Mobile Phone
Table 18. Responses to Planned/Used Based on Hardware vs. Software vs. Services
Table 19. Respondent Preferences for Various Types of Unified Communications Providers
Table 20. Importance of Potential Unified Communications Applications
Table 21. Responses to Statements Regarding Unified Communications Strategy
Table 22. Responses to Question Regarding Factors Hindering/Slowing Implementation of UC
Table 23. Responses to Question Regarding the Impact of Economic Slowdown on Deployment Plans
Table 24. 2007 Worldwide Messaging Market End User Revenues (US$ in Millions) and Shares
Table 25. Worldwide Unified Communications Clients and Revenues Broken Down, by Region
Table 26. 2007 UM/UM-Capable Clients and Revenue Market Share, US and Worldwide
Table 27. 2007 Ports and Revenue Market Share for Traditional Voice Mail, US and Worldwide
Table 28. Worldwide Traditional Voice Mail Port Shipments and Revenues, 2007-2012
Table 29. US Traditional Voice Mail Port Shipments and Revenues, 2007-2012
Table 30. Worldwide and Regional Unified Messaging Forecast by Clients and Revenues, 2007-2012
Table 31. Revenue Forecast for Products Sold As Part of a UC Solution, 2007-2012
Table 32. Revenue Forecast for Services Sold As Part of a UC Solution, 2007-2012
List of Figures
Figure 1. Worldwide Unified Communications Product/Services Revenue, 2007-2012 (US$ in Millions)
Figure 2. Siemens Openscape Unified Communications Vision
Figure 3. Current and Planned Use of Fifteen Unified Communications Features
Figure 4. Industry Players Coming at Unified Communications from Multiple Directions
Figure 5. The Many Facets of Microsoft’s Relationship with Alcatel-Lucent
Figure 6. Microsoft’s Vision of the Team Room of the Future
Figure 7. Polycom CX100, CX200, and CX700 Phones for OCS2007
Figure 8. IBM Lotus Sametime Web Conferencing Screen Shot
Figure 9. Cisco Unified IP Phone Presence Changes From Available to “In A Call” in OCS2007
Figure 10. 2007 Worldwide UM/UM-Capable Market Share Based on End-User Revenues
Figure 11. 2007 US UM/UM-Capable Market Share Based on End-User Revenues
Figure 12. 2007 Worldwide Market Share for Traditional Voice Mail Based on End-User Revenues
Figure 13. 2007 US Market Share for Traditional Voice Mail Based on End-User Revenues